Exhibit C
Remote Package - Value Assessment
Last update: July 19, 2023. Wrike, Inc.
I. INTRODUCTION
This SOW outlines the activities related to the review of Customer’s Wrike account as further described herein, (the “Value Assessment”), which has been purchased through an applicable Order Form. The applicable Wrike Consultant (defined below) and Customer’s Project Team (defined below) will review and provide guidance on one mutually agreed-upon business process using a train-the-trainer approach as further described herein. All activities performed by the Consultant will be done remotely unless otherwise stated herein.
II. ROLES
To support Wrike’s collaborative process, Wrike expects Customer’s personnel identified below will be made available to collaborate with their Wrike counterparts throughout the Term of this SOW. Below is a breakdown of the key roles and responsibilities of each Party during the Deployment.
- Customer Personnel:
- Sponsor: The person(s) with authority to clarify why this project is being initiated, who is expected to participate, and within the highest applicable chain of command to ensure all escalations are promptly addressed. Additionally, the Sponsor may be called upon to encourage use of Customer’s Wrike account internally.
- Project Lead(s): Customer’s project lead(s) and primary point of contact for communications with the Consultant, coordination and facilitation of Customer personnel, calls, and meetings.
- Subject Matter Experts (SMEs): Customer’s representatives with whom the Wrike team may consult to learn about the Customer’s use of the Wrike system and relevant Customer processes at a detailed level, and/or understand the defining characteristics of the metrics to be visualized.
- Wrike Personnel:
- Professional Services Consultant (the “Consultant”): The primary point of contact for this SOW responsible for overseeing on-time execution of SOW activities and communicating changes to scope and timeline.
III. VALUE ASSESSMENT DESCRIPTION
Maximum Number of Remote Sessions | 4 Sessions |
Maximum Number of Teams or Process | 1 |
Timeline for Value Assessment Completion | Value Assessment must start within thirty (30) days of Customer’s purchase. Value Assessment activities will expire sixty (60) days from Customer’s purchase of this package. |
A. Value Assessment Scope
Value Assessment Step | Expected Effort* | Customer Attendees | Wrike Activities** | Customer Action Items |
1. Prior to Kickoff | N/A | N/A | N/A | Pre-Session:
|
2. Kickoff | Up to 1 hour | 1. Project Lead 2. Sponsor |
| Pre-session:
In session:
Post Session:
|
3. Discovery 1 | Up to 1 hour | 1. Value Assessment Team |
| Post-Session:
|
4. Discovery 2 | Up to 1 hour | 1. Value Assessment Team 2. SMEs |
| Post Session:
|
5. Recommendations and Close Out | Up to 1 hour | 1. Value Assessment Team 2. Sponsor |
| N/A |
* “Expected Effort” refers to time spent in meetings or workshops between Wrike and Customer teams. It does not account for time spent on preparation or follow-up actions for either team.
** The Wrike attendee for each session will be the Consultant, unless otherwise noted.
B. Out of Scope. The following items are out of scope for this SOW:
- Integrations with other systems and Customer’s third-party partners, including but not limited to, importing/exporting to/from other systems;
- Configuration of Wrike Integrate and Wrike Analyze features and functionality;
- Additional or incremental Professional Services beyond what is included above; and
- The Wrike Subscription, Wrike Software, and Wrike Technology.
IV. PROFESSIONAL SERVICES TERMS & CONDITIONS
Professional services terms & conditions can be found here.