Exhibit D
Professional Services Packages for Add-Ons
Last Update: March 14, 2024. Wrike, Inc.
Exhibit D
Professional Services Packages for Add-Ons
Last Update: March 14, 2024. Wrike, Inc.
The Professional Services Packages for Add-Ons (each, an “Enhanced Package” or collectively, the “Enhanced Packages”) provide Customer with best practice guidance and onboarding for licensed premium add-on features of the Wrike Service (“Add-on Feature”). These Enhanced Packages may be purchased in conjunction with a Professional Services Deployment Package purchased for the onboarding and deployment of the Wrike Service, referenced in Exhibit B or separate Statement of Work, or as standalone engagements associated with the Add-on Feature only. These Enhanced Packages will be delivered concurrently in cases where Customer has purchased more than one package (Deployment Package and/or Enhanced Packages). All Enhanced Package sessions are delivered remotely and address only the specific features applicable to the specific Add-on Feature with the associated Enhanced Package. In cases where multiple Professional Services packages are purchased simultaneously, the longest timeline for Engagement (or Deployment) will prevail as the timeframe for all service delivery.
Wrike Professional Services utilizes a coaching model to assist with the onboarding and deployment of the Add-on Feature (“Deployment”). Through a series of steps (outlined below), Wrike will guide the Customer Deployment Team (defined below) through the onboarding process so Customer’s Deployment Team may learn to use and configure the Add-on Feature and drive internal adoption.
To support Wrike’s collaborative Deployment of the Enhanced Package, Wrike expects that Customer’s personnel are identified and made available to collaborate with their Wrike counterparts throughout the Deployment. Below is a breakdown of the roles and responsibilities of each Party during the Deployment.
Professional Services Consultant: Designated point of contact throughout the Deployment, responsible for delivering Wrike’s portion of the Deployment activities. The Wrike attendee for all applicable sessions shall be the Professional Services Consultant.
If purchased, the Enhanced Package for Wrike Analyze includes:
Wrike Analyze Standard Package | |
Maximum Number of Remote Sessions | 6 (Six) Sessions |
Maximum Number of Hours* | 7 (Seven) Hours |
Maximum Number of Onsite Days | None / Not applicable |
Maximum Number of Certifications | 1 (One) Certification |
Maximum Number of Attendees per Session | 5 (Five) Attendees |
Maximum Number of Boards Built | 1 (One) Board |
Timeline for Deployment | Kickoff must start within 70 (seventy) days of Customer’s purchase if purchased at the same time as the main deployment in Exhibit B or separate Statement of Work (otherwise shall be started within thirty (30) days of purchase); Deployment activities will expire 105 days (one hundred five) days later |
*NOTE: The maximum number of hours referenced above is for Customer-facing hours only and do not include Wrike time spent preparing for or following up with Customer nor does It include the time allotted for the self-paced certification training referenced below.
Professional services terms & conditions can be found here.
For Professional Service Packages purchased prior to July 1, 2021, the terms and conditions for those packages can be found here.
For Professional Service Packages purchased prior to April 1, 2020, the terms and conditions for those packages can be found here.
For Professional Service Packages purchased prior to October 14, 2019, the terms and conditions for those packages can be found here.
For Professional Service Packages for Add-Ons purchased prior to March 14, 2024, the terms and conditions for those packages can be found here.