Wrike Professional Services
Professional Services Deployment Packages
Professional Services Value Assessment Packages
Professional Services Packages for Add-Ons
Wrike Discover & Training
Professional Services Wrike Integrate Standard Package
Additional Support Offerings
Remote Package – Flex-time Consulting
Onsite - Hybrid Deployment Packages
Travel & Expense Policy
Professional Services Terms & Conditions
Effective (Revised) date: August 2nd, 2024
These Professional Services Terms and Conditions are hereby incorporated into and form part of: (i) the online Wrike Terms and Conditions at https://learn.wrike.com/enterprise-wmsa; (ii) the Master Subscription and Services Agreement; or (iii) the alternative agreement (if applicable), each signed between the Parties for the Services (respectively, the “Master Agreement”), and sets forth the additional terms and conditions (“Additional Terms”) under which Wrike will provide Professional Services to Customer in connection with the Professional Services package purchased by Customer pursuant to an applicable Wrike Order Form or other mutually agreed ordering document (such Order Form or other mutually agreed ordering document together with its applicable Master Agreement, these Additional Terms, and all amendments and addenda thereto, if any, the “Agreement”). Wrike and Customer may be referred to individually as a “Party” and collectively as the “Parties” hereunder. Capitalized terms used herein without definition shall have the same meaning as the same or substantially equivalent term in the Master Agreement.
1. Performance of Professional Services, IP
a. Order of Precedence. To the extent of any conflict or inconsistency between the provisions in the body of these Additional Terms and any Order Form, or other mutually agreed ordering document, the terms of such Order Form or other mutually agreed ordering document shall prevail as to the conflict.
b. Delivery and Cooperation. Customer acknowledges that Customer’s cooperation is essential to the timely performance of Wrike’s Professional Services. Customer will, to the extent required in connection with the performance of Wrike’s Professional Services: (i) provide Wrike with any necessary Customer materials; (ii) provide Wrike with any necessary access to Customer’s personnel, facilities or data; and (iii) make all payments when due. Customer’s delay or failure to adhere to (i)-(iii) may delay the estimated delivery of the Professional Services and may result in additional Fees at the then-current hourly rates. Should Customer fail to comply with requirements noted above, Wrike will issue a final project notice to Customer due to its inability to provide the applicable Professional Services without Customer’s active participation (“Final Notice”). If Customer does not respond to the Final Notice within five (5) business days of receipt, the associated Professional Services engagement will terminate, and all activities described in an applicable Professional Service package will be deemed delivered as of the date outlined in said Final Notice and all Fees associated with said engagement will be owed and due without refund. If the Professional Services engagement is terminated in accordance with this Section 1.1,b , a separate Statement of Work signed between the Parties will be required for any additional request for Professional Services.
c. Place of Performance.
- Remote Delivery. Unless agreed to between Parties and indicated in the applicable Deployment package, or otherwise agreed between the Parties in writing, all Professional Services are to be provided remotely.
- On-Site Performance. When Professional Services will be provided On-site at Customer’s facilities, the following shall apply:
- Such On-site day(s) will be scheduled between Parties in advance.
- Professional Services will be performed on consecutive business days and subject to a standard eight-hour workday, unless mutually agreed otherwise in writing.
- Customer will provide Wrike personnel with access to Customer’s sites and facilities during Customer’s normal business hours as reasonably required by Wrike to perform the Professional Services.
- Customer shall make all reasonable accommodations for Wrike personnel to perform the Professional Services, including, but not limited to, a safe and secure working environment for all Wrike personnel, reliable internet access, access to relevant Customer personnel as reasonably required by Wrike, and any data, information and any other materials reasonably required by Wrike to perform the Professional Services, including, but not limited to, any data, information or materials specifically identified in an applicable Professional Services package or separately executed Statement of Work.
- Both Parties will use reasonable efforts to accommodate any requested change in the scheduled dates for On-site services, subject to the availability of appropriate personnel.
- Wrike personnel will comply with all reasonable workplace safety and security standards and policies that are applicable to Customer’s employees and of which Customer notifies Wrike in writing in advance of the commencement of any Professional Services. Wrike shall conduct comprehensive background checks on personnel providing On-site Professional Services at Customer’s facilities prior to delivery of such On-site Services.
d. Project Personnel. Staffing decisions will be based on availability of Wrike personnel at the time of signature of the applicable Order Form or other mutually agreed ordering document. Personnel providing Professional Services will be Wrike’s employees acting within the scope of their employment or will be Wrike Subcontractors. A “Subcontractor” is a person, or an entity who may provide services or personnel to Wrike or on Wrike’s behalf, with whom Wrike has contracted to provide some component of the Professional Services. The Parties agree Wrike shall have the right to utilize Subcontractors to fulfill its Professional Service obligations. Subcontractors shall be subject to the same material obligations and requirements of Wrike, as set forth in the Wrike Agreement. Wrike shall remain fully liable for the acts or omissions of its Subcontractors.
e. License Grant. Notwithstanding anything contrary in the Agreement, all intellectual property rights in all Wrike materials, deliverables, pre-existing works, derivative works of such pre-existing works, as well as developments made, conceived, created, discovered, invented, or reduced to practice in the performance of the Professional Services are and shall remain the sole and absolute property of Wrike, subject to a worldwide, non-exclusive license for Customer’s internal use during the Subscription Term.
2. Fees & Expenses
a. Fees. Customer will pay Wrike all Fees not subject to a good faith dispute associated with the Professional Services outlined in the applicable Order Form, or other mutually agreed ordering document, in accordance with the billing frequency referenced therein.
b. Travel and Expenses (“T&E”). When Professional Services will be provided On-site at Customer’s facilities, Customer will reimburse Wrike upon invoice for all reasonable and customary travel, lodging, and other related out of pocket expenses incurred by Wrike or its personnel in connection with the performance of the Professional Services on Customer’s premises in accordance with the terms set forth in the Wrike Client-Billable Business Travel Policy made available at https://www.wrike.com/professional-services/travel-and-expense-policy/.
3. Changes to Professional Service(s) Scope
a. Changes. All requested changes that deviate from the purchased Professional Services package, including requests to extend the delivery time of an applicable Professional package, must be outlined in a Change Order signed by both Parties (“Change Order”). Additional Fees may apply for all Change Orders.