- 1. Professional Services Basics
- 2. Client Management and Retention
- 3. Project Definition
- 4. Resource Planning
- 5. The Ultimate Guide to Capacity Planning
- 6. Project Visibility
- 7. Billing for Projects
- 8. Project Profitability
- 9. Professional Services Software For Project Management
- 10. A Guide to Time Tracking for Consultants and Professional Services
- 11. FAQ
- 12. Glossary
- 1. Professional Services Basics
- 2. Client Management and Retention
- 3. Project Definition
- 4. Resource Planning
- 5. The Ultimate Guide to Capacity Planning
- 6. Project Visibility
- 7. Billing for Projects
- 8. Project Profitability
- 9. Professional Services Software For Project Management
- 10. A Guide to Time Tracking for Consultants and Professional Services
- 11. FAQ
- 12. Glossary
How to Respond to Unhappy Clients
How to respond to a client who is unhappy with project progress
Try as you might, some clients may not love everything your team does on their behalf. Unhappy clients come with the territory, but knowing how to address their issues is a sign of a good project manager.
If a client is unhappy with the project process, do your best to understand why. Is your team delivering slow or unsatisfactory work? Or is it a case of your client being unfamiliar with your team’s processes?
Increasing client visibility is one way to provide insight into project progress and respond to a client who is unhappy with the project’s process. With Wrike, you can invite clients to collaborate in the proofing and approval process or just @mention them on specific milestones and tasks of high importance.
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Richard Blatcher
As the Senior Director for Product and Industry Solutions Marketing at Wrike, Richard manages the global go-to-market approach in strategic industries, including professional services. He has over 30 years’ experience in the industry, managing the delivery of marketing and sales enablement offerings to professional services, manufacturing, and distribution blue-chip enterprises. He previously worked at Autodesk, where he was responsible for market launches of SaaS solutions.