Wrike's API Out: Connect Wrike with Other Business Software Tools You Use!

We are happy to announce that we’ve just unveiled Wrike’s Development Platform, which opens up an opportunity for you to synchronize all your data between Wrike and other business applications and thus get a step closer to a transparent enterprise.

Wrike’s Development Platform allows you to connect project collaboration in Wrike with other software you use, or even build new applications. The platform is a set of API (application programming interface) methods that enable your engineers to integrate Wrike with desktop, Web or mobile tools that you and your team use extensively.

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Some companies already have planned an integration for their business needs. “We’re building an integration that will enable transferring contacts and tasks from BatchBook, a powerful social CRM application, into Wrike. With the data brought together in one spot, the customer relations teams will definitely gain in efficiency while planning follow-ups, tracking leads and closing deals,” says Kurt Milam, VP of Software and Internet Services at Xioup, a fast-growing Web development company.

You can explore the API documentation and register your application right now! If you have limited engineering resources in-house and would be interested in hiring a third-party consultancy to help you integrate Wrike project management software with your other applications and automate your business processes, drop a note to our sales team at https://www.wrike.com/contact-sales/. We’ll connect you with one of our development partners.

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New Integration with IBM Connections Presented at IBM Connect in Orlando

This week, the Wrike team is taking part in IBM Connect conference that is held January 27-31 in Orlando, FL, under the motto “Get social. Do business.” We’re proud to let you know about the main reason we’re there: we’ve announced our integration with IBM Connections, the leading social software platform for businesses. This morning, our CEO showcased the new integration at the keynote session of the conference in front of 4,000+ attendees.This week, the Wrike team is taking part in IBM Connect conference that is held January 27-31 in Orlando, FL, under the motto “Get social. Do business.” We’re proud to let you know about the main reason we’re there: We’ve announced our integration with IBM Connections, the leading social software platform for businesses. This morning, our CEO showcased the new integration at the keynote session of the conference in front of 4,000+ attendees. Here's Andrew’s first-hand comment about the exciting news right from the event floor: “The distributed workforce is quickly expanding, so mobility is a No. 1 priority for CIOs these days. One of the core ideas behind our integration with IBM Connections is to make the management of mobile workers better, while making them more productive.” “Making work management software inherently social brings a wealth of benefits, from smooth collaboration to real-time visibility, into the work status. Embraced by Connections, the OpenSocial standard glues enterprise social platforms together, providing a fluid user experience and adding to our connected work graph vision.” So, how exactly does the integration work, and what does it bring to mobile workers? Wrike’s extensive task management features are provided as an embedded experience right in the IBM Connections interface. This will help employees get a clear overview of their responsibilities, focus on the priorities and distribute their efforts between assignments. With Wrike’s real-time project updates embedded right into the newsfeed, visibility into work progress is increased for the whole team. So even if colleagues are working from different offices, cities or countries, they will be able to keep up with the progress, while the management gets a clear picture of the current work status across all projects. Wrike’s Gantt chart, workload view and other features for project management also are accessible in IBM Connections. They will help managers and teams accurately plan and execute those plans, whether they are small task lists or large-scale projects.

News 3 min read

Wrike and Zendesk Integration: Get a Code That Turns Your Tickets into Tasks

Update: With Wrike's new API 3.0, this example in this post is no longer possible; but don't worry, you can still connect Wrike and Zendesk via our Zapier integration.If you have questions about the new API or connecting to Zendesk via Zapier, please reach out to us. Improved collaboration for better ticket management Most support tickets require syncing efforts of both the support and development teams. In Wrike, you can put one ticket into several folders so that developers can prioritize it on their to-do list with other tasks, and supporters will be automatically in the loop on all updates. You can quickly engage your marketing or UX team by sharing tasks with them as well; ensuring important feedback won’t fall through the cracks. The result: You’ll have improved case resolution and customers will be blown away by your service! Let’s get started! As a first step, you need to add an email target for all new tickets as well as tickets that were changed. You also need a trigger that will send all data to [email protected]. If you want to send all tasks to a particular folder, simply use [email protected] as an email address, where 123 is the folder ID. Then, install the API code that the ShopWorks team has kindly shared here. It’s possible to add several triggers for adding new tasks in Wrike, updating comments, and changing task status. All tasks will be automatically put in one folder; later you can move them to any folder you need. Now, here comes the long-awaited innovative feature. A ticket in Zendesk automatically turns into a new task in Wrike, and all the new comments to it get added to the task’s Activity stream. And there’s more! Whenever your team changes a ticket status to Solved or Pending, it becomes Completed or Deferred in Wrike accordingly. No good deed goes unnoticed. If you want to thank the ShopWorks team for sharing this fantastic code, tweet it out — and don’t forget to mention @shopworks_nl. We hope this integration will save you time and help you stay on top of all important support issues! Your team can also feel free to contribute to the code published by ShopWorks, if they want to.

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Wrike + Salesforce = Happier Clients and Teams

You live in Wrike and your Sales team lives in Salesforce, but you still need to work together. Now, you can collaborate without having to jump back and forth between tools or bombard each other with email. Today we're announcing our integration with Salesforce to help you manage your customers and your tasks all in one view. Wrike's Salesforce integration makes collaboration between Salesforce users and other teams in your company faster, easier, and more accountable. Salesforce users can create and assign new Wrike tasks directly from Salesforce, and also check the latest status of all tasks you've associated with your Salesforce pages. Meanwhile, you can work in Wrike and any changes you make are instantly reflected in Salesforce. This eliminates time spent reiterating information in Salesforce and Wrike, avoids dropped handoffs, and saves you from toggling between systems. Wrike’s Salesforce Integration lets you: Add a Wrike Tasks module to any record type in Salesforce such as Leads, Opportunities, or Cases Create and view Wrike tasks without leaving Salesforce Instantly reflect in Salesforce any changes made in Wrike How might you apply this to your team? Here are some common use cases, but of course these are just a few of many: 1) Implementation teams – Often winning a new deal is just the beginning. For teams who work on post-sale implementation projects, client consulting engagements, or other fulfillment work, managing these projects in Wrike is easier and more effective. Now these projects can be linked to the client records in Salesforce for quick and easy reference by your account teams. 2) Marketing teams – You support Sales with campaigns, pitch materials, and competitive analysis. Now Sales reps can submit requests as a Wrike task directly from Salesforce — forget about emailing! You can easily communicate and share files directly from Wrike, and you have a full record of all the support you’ve provided Sales to quickly report on the impact of your work. 3) IT help desk – The Salesforce integration isn’t limited just to Sales teams, it works with any Salesforce Object. Let’s say your IT Help Desk uses Salesforce Cases to track tickets such as lost computers, network issues, and new employee setup. Now you can easily manage any tasks or projects related to these cases in Wrike while keeping Salesforce as your record system for cases. Getting started: Salesforce Integration is available to Wrike Enterprise accounts. Ready to give it a try? If you're on Wrike Enterprise, contact our Support team for the installation package. If you’re not on Wrike Enterprise, start a free trial and then contact our Support team and ask for the Salesforce Integration to try it out. Any other questions? Reach out to our Support team! They're standing by and ready to help. More great integrations are coming soon, so stay tuned with Wrike! Subscribe to our blog to stay in touch with all the latest product updates.

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