The Essential Guide to IT Ticketing Tools
If a problem crops up at work, who do you turn to for help? Technical issues are typically handled by teams known as the customer service desk, help desk, support team, service desk, and IT support. The information technology or IT team is important in every workplace, and especially in an IT project management setup. They
The Ultimate Return-to-Work Checklist for IT (Infographic)
Your organization’s IT department has a key role to play in the return to work following the COVID-19 pandemic. Not only do they have to ensure that the office is properly equipped for returning workers, but they also need to provide support for employees adopting a flexible working model. There’s a lot to consider — so what
Why You Should Care that Marketing & IT Leaders are Collaborating More (Infographic)
Collaboration is the new way to work. We no longer make progress in the silos of our own departments, we synchronize the efforts of multiple teams to get projects out the door faster and with better results. 55% of marketing leaders say they're now collaborating more closely with IT leaders than ever before. But there are
A Day in the Life of a Software Product Manager
You may know the general role of a product manager: they analyze market data and guide the product towards its intended purpose and optimal usefulness. But let's get specific — what does that actually mean in terms of daily tasks? Let's pull a Freaky Friday and step into a software product manager's shoes to see
Why do companies choose Software as a Service?
The growth of popularity of Enterprise 2.0 on-demand software is remarkable. This growth is not gradual. The pace of on-demand software adoption grows each month and equals 150 % year-over-year, according to Saugatuck Technology research. On-demand software, or software delivered to the customer via the Internet as a service, turned out to be a revolutionary concept
Complete Collection of Project Management Statistics 2015
Need up-to-date facts and figures for a project management report, article, or infographic? Browse this collection of project management statistics collected from studies and reports from the past five years. The data and statistics below are sorted into categories so you can quickly skim to find the information you need. Simply grab the stats you want